RETURN POLICY
Thank you for your business. Not satisfied with your purchase? We’re here to help. Following are the terms and conditions that constitute our Return Policy.
RETURNS & EXCHANGES
- Returns must be initiated within 30 days from the date you received your purchase. Items being returned after the 30 days would not be accepted (Exceptions might applied).
- Tiles, unique and special orders which are products that are not regular stock, in the process of manufacturer or customization or are ready for shipment are non-returnable, non-refundable or exchangeable.
- Items and packaging must be in their original state and condition. Products need to be uninstalled, undamaged and correctly allocated in their respective boxes.
- Please allow 7 business days for the processing of returned items.
- Credits, refunds, replacements or exchanges will only be made and approved after a thorough inspection of the products is conducted by our warehouse staff and inspection shows that products are in good condition, defective from factory or the wrong product was shipped.
Additional fees may apply.
REFUNDS
- Customers will be notified via email upon receipt of returned item.
- An additional email will be sent within 7 business days of receipt regarding the status of the return.
- It may take up to 3-7 days for a refund to post to the account utilized for purchase.
- A restocking fee of 25% may be deducted from your total refunded amount.
SHIPPING AND HANDLING CHARGES
- Shipping charges applied to the original purchase are non-refundable.
- Shipping costs for returned items are the responsibility of the customer and are nonrefundable.
SIGNATURE
