Return Policy

Delivery Terms

Buyers must provide all information necessary to fulfill their orders. The Seller will arrange a delivery appointment and specify an estimated time window. Missed appointments may result in additional delivery fees. Freight charges may apply depending on weight, volume, and destination outside the designated free-shipping area.

Buyers must specify the delivery location. Delivery schedules may change, and the Seller will communicate any updates. Upon delivery or pickup, buyers must inspect products for visible damage and verify quantities before signing the delivery receipt.

Delivery of Custom Made Products

Buyers must supply the requested information and measurements for walls, columns, and other installation spaces. The Seller is not responsible for irregularities or imperfections in these areas.

Buyers must provide any equipment necessary to transport furniture to the installation location, including elevators, scaffolding, or cranes. The Seller will inspect delivered materials, after which responsibility transfers to the Buyer.

Buyers must sign the delivery receipt and inspect the products for damage and quantity discrepancies.

Cancellation & Return Policy

Orders involving plumbing products, handmade items, kitchen cabinets, tiles, customized products, special orders, or items excluded from current Seller price lists cannot be canceled once placed.

Special orders cannot be restocked and are not eligible for credit memos.

The Seller does not issue cash refunds. Approved cancellations or returns receive a credit memo, subject to a 25% restocking fee. Credit memos may be used only for products specified by the Seller.

Returned products must be uninstalled, undamaged, and properly packaged in their original boxes. Tiles are non-returnable.