Work at GROF

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At GROF USA, we are looking for such talented people who want to work in a stable work environment and surrounded by people focused on self-improvement every day.

 

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Bethesda - Assistant Store Manager

Sales Associate

Keeping a Kohler Signature Store in Bethesda thriving requires a diverse set of leadership skills, and as a Sales Associate, you’re a master of them all. In the store’s fast-paced, dynamic retail environment, you exhibit composure as you learn from each new challenge. You inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop, and get support. Most importantly, you share both the Kohler by GROF Brand vision with employees and customers alike.

Specific responsibilities include:

Business Development

Achieve

  • Partner and aid the Store Manager in the development of monthly and annual Team Goals.
  • Maintain a strong knowledge of local market opportunities and de elopment of a proactive and effective customer development strategy to drive new customer acquisition.
  • Partner and aid the Store Manager with in-store Consumer, Trade, and Community events, along with all forms of Media and Marketing.

Maintain

  • “Best in Class” customer service, providing a gracious and Branded experience to all customers.
  • The execution of client development strategies, ensuring consistent collection and updating of client information in our CRM data base Cin7.
  • A strong and consistent team atmosphere by assisting colleagues’ customers in their absence
  • The Sales Reporting Process: including daily, weekly, and monthly review of results with the Sales team and StoreManger
  • Provide partnership and mentoring to the sales staff on strategies to help close perspective quotes, customer follow up,
  • Continuous communication with Logistic and Administrative teams to assure the proper functioning of the different processes that affect sales and customer satisfaction.
  • Monthly meetings with the company’s directive to report and align objectives for the team and the Store.

Store Operations

Achieve

  • A satisfactory score on the Continued Improvement Checklists that are conducted Quarterly in partnership with the Store Manager.
  • A satisfactory score on all internal audits conducted bi-annually, and complete an annual Cycle Count of all displays, andon hand inventory, by year end, in partnership with Store Manager.

Maintain

  • Standards for all creative products in store that includes literature, signage, price tags, and general overall décor.
  • Customer quotes, sales orders, purchase orders, returns, open invoices, and related paperwork, with high level of urgency.
  • Ongoing feedback to the Store Manager on all suggested ideas for store improvement, product development, and client services, internal and external.
  • Operational efficiencies, assisting the Store Manager in all reporting processes, daily weekly, monthly, and annualreports.
  • Ensure Office support structure is maintained, including supplies and equipment are ordered in timely manner, and all equipment is repaired and fully functioning.

Team Development

Achieve

  • Build and maintain a strong network of talent within the industry and amongst like industry professionals.
  • Maintain a “Best in Class” Customer experience, for all internal and external customers.
  • Be the Kohler Signature Store “Brand Ambassador”, leading by example, and setting the stage for superior sales and service results.
  • Continuous knowledge improvement in the golden circle of what, how, why of each of the brands we carry.

Maintain

  • Monthly, bi-annual, and annual performance review meetings with designated members of sales team, in order to identify and leverage strengths, and to close any identified skill gaps through appropriate coaching and/or training.
  • Monthly one on one meeting with Store Manager, reviewing staff performance results, developing strategies and individual development plans, to ensure performance metrics are met and or exceeded.
  • Communicate the client development strategy, and the related individual objectives, promotions, and event strategies, to each sales team member.
  • Interactive discussions and role playing with all sales team members, providing the opportunity to practice and solidify new and refreshed skills.
  • Participation in Monthly / Quarterly Team Meetings. Point of discussion to be designated by Store Manager.
  • Sales and Product Training: schedule weekly and monthly Vendor and Manufacturer trainings for all products provided at the Kohler Signature Store.

Bethesda - Design Consultant and Sale Associate

Design Consultant and Sales Associate

 

Fast-paced kitchen & bath showroom looking for a motivated design consultant.

Full-time position – 40 hours/week. Hours of operation are Mon – Fri 9am – 6pm, Saturday 10am – 6pm, Sunday 11am – 5pm. Compensation includes base (hourly) salary + commission. Package includes healthcare, dental, 401K, Paid Time Off. Must be willing to do occasional travel for training. Must be able to work at least three nights until 7pm during the week when required. Staff also works during weekends with rotative schedules proposed by the Store Manager (Between 2-4 weekends a month).

DESIRED SKILLS & EXPERIENCE:

Ideal candidate would have experience a minimum 3 years of experience in kitchen, decorative plumbing, tile, or home design/décor sales + Retail industry background. AKBD or CKBD a plus. The candidate must thrive in a fast-paced environment and be able to handle multi-tasking with considerable detail-orientation. Relationship building & closing skills are crucial. The associate will be expected to continually grow sales volume.

This position is for a candidate who is equally left & right brained – a balanced mix of creative & organizational aptitude.

Strong computer skills with experience in Excel, 2020, Chief, Salesforce a plus.

Multilingual a Plus

The Design Consultant must be in the constant development of the database of the company, self motivated to find, nurture and develop trade accounts and attend homeowners, supporting with the design of their spaces, follow up and closing the sales.

ABOUT US:

GROF USA is a fast-paced modern company that came to the USA supported by the best brands & partnerships that exist in the industry. The Kohler Signature Store by GROF in Bethesda is the Jewel of the market and business. We are looking only for the best team players to go after the best market.

 

Specific responsibilities include:

Job Duties and Responsibilitieslities

Responsible for the Kitchen Cabinets design, retail sales and project sales.

Responsible for the bathroom design with the brands the company carry.

Responsible for the doors and tiles design and sales of the brands the company carry.

To identify, track and secure contracts from key projects.

To obtain and analyze market information to assist with the development and implementation of strategic direction, under the supervision of the Sales & BD manager. 

To develop annual sales plans and take ownership of forecasts to create its own goals under the supervision of the Sales & BD manager. 

To establish a direct link with decision-makers in the Design, Operating and Construction companies. 

To develop and be part of the sales team, capable of developing and supporting the company’s customers. 

To participate in tradeshows, corporate and specials events in the industry representing the company’s brands and stabilising commercial relations with new customers. 

Skills and Competencies

Must have the creativity to fulfill customer expectations and more specifically in Kitchen,

Bathrooms and home designs.

Relevant experience with a proven track record in sales.

Must have good Understanding of the Kitchen and Bath, Ceramic Tiles markets served in the

region.

Passionate for the interior design industry specifically Kitchen and Bath, ceramic tiles and

related areas.

Visionary approach

Proactivity.

Inspires and motivates all stakeholders and creates positive energy

Excellent Time Management

Ability to work individually and in group settings.

Highly Organized

Strong communication skills

Encourages and facilitates change

Possesses the ability to clarify complex situations and solve problems.

Able to manage multiple priorities

Builds organizational competency and alignment

Results oriented

Customer focused

Constantly displays integrity and respect

Education and Experience

2 years of experience in Kitchen Cabinets & Bathrooms sales.

Spanish language. (Plus).

AutoCAD, 2020 or similar. (Desirable)

Microsoft Office – Intermediate/Expert level mandatory.

Physical Demands Office environment (sitting at a desk, constantly walking the store floor, etc.)

Outside visits must be performed when manager requires.

Work Environment

The work environment is a typical office environment.

The schedule is rotating. Weekends are working days. The workplace alternates between the Chantilly showroom primarily and the Bethesda store when required by the Store Manager and Director.

GROF offers challenges & extraordinary rewards for people on an international scale.

Chantilly - Retail Sales Executive

Senior Territory Sales Specialist

VIVES by GROF is a privately owned, market-leading master distributor of porcelain, ceramic tiles and mosaics. VIVES is a leading European manufacturer in the industry with more than 83 years of experience. At VIVES by GROF we have focused on top quality and consistency in both our products and our service, and as a result, we’ve emerged as one of the most renowned brands of premium tiles worldwide.

VIVES by GROF is looking for a dynamic Senior Territory Sales Specialist to call on our Dealer Accounts in United States. Ideally, The candidate should reside in DC Metro Area, VIVES by GROF has its main Distribution Center / Showroom in Chantilly, VA.

Specific responsibilities include:

Your Role

  • The Senior Territory Sales Specialist will source new customer contacts while developing good relationships with assigned accounts. The ideal candidate will have knowledge of business to business selling and be able to demonstrate the ability to achieve sales and gross margin objective.
  • Achieve or exceed monthly and annual assigned sales plan
  • Service existing Dealers and establish new Dealers by planning and organizing daily work schedule
  • Develop areas within your territory by identifying new Dealer opportunities and opening Customer Loyalty Program (GSRP) Dealers to replace lost business
  • Visit a minimum of 16 tiles dealers, showrooms, stores, distributors per week
  • Find opportunities selling to projects, builders and remodelers in the DC Metro area market.
  • Promote Customer Loyalty Program (GSRP) to all new Dealers and/or prospects        
  • Educate Dealers on VIVES product lines and Vives by GROF website capabilities
  • Provide consistent account performance reviews during each dealer visit
  • Leverage our business relationship to gain prominent display space to maximize VIVES by GROF product exposure
  • Provide Product Knowledge (PK) trainings to all dealer accounts.
  • Sample current VIVES products to Dealers and maintain sample inventory
  • Offer design ideas and suggestions
  • Promote Marketing Opportunities through Installation and Marketing Tools
  • Actively participate in liquidating slow moving inventory
  • Monitor competition by gathering current marketplace information on pricing, products, new products and merchandising techniques
  • Communicate weekly with accounting to ensure accounts are in compliance and current with their terms
  • Work to resolve Dealers concerns
  • Reporting, administrative tasks and CRM entries and maintenance
  • Work with the GROF Stores and Showroom’s design consultants to support customer experiences.
  • Perform other related duties as required

Your Expertise

  • Strong customer service skills with the ability to work effectively with internal and external customers
  • Superior presentation/public speaking skills
  • Excellent prospecting, negotiating and closing skills
  • Ability to sell Luxury brands
  • Ability to build relationships
  • Knowledge on Interior Design Trends                  
  • Proven time management skills with evidence of personal initiative and discipline
  • Problem solving and troubleshooting skills
  • Ability to comprehend, analyze and react to sales trends and reports
  • Trip planning skills
  • Availability to travel
  • Responsible and exhibits good business acumen
  • Outstanding verbal and written communications skills
  • Proficient in MS Word, Outlook, Excel, Outlook, Google Drive, Enterprise Resource Management (ERP), Customer Relationship Management (CRM) and Business Intelligence Cube, Salesforce
  • Ability to perform calculations (Imperial and Metric) including converting common fractions and decimals and calculating gross margin percentage
  • Ability to work a flexible schedule including traveling within the territory. Overnight travel will be required on an occasional basis.
  • Good driving record.

Education/Experience:

  • BA/BS Degree required
  • 5-10 years’ outside sales experience
  • Experience in flooring industry is a must

Benefits

VIVES by GROF recognizes that talented people are attracted to companies that proved competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefit Plan that includes the following:

 

    • Health and Dental coverage
    • Vision care coverage
    • Disability insurance
    • 401 K and company paid pension plan
    • Vacation and PTO

Bethesda - Administrative & Marketing Assistant

Administrative & Marketing Assistant

The Kohler Signature Store by GROF USA works alongside leading design and construction companies and homeowners, offering the best solutions in the market for their projects. You reach out proactively to show customers how GROF solutions can help them improve their lifestyle. You will maintain relationships with clients and work cross-functionally to devise solutions and support for GROF clients and team members.

Your guiding light is doing what is right for the customer; you will receive information from our customers and use our tools to offer the best solution for them—using your passion for GROF's represented brands.

As an Administrative Assistant, you will play a key role in the sales organization. In collaboration with your assigned team, you will identify, qualify, and cultivate customer opportunities. You will identify and build high-quality pipeline for our field sellers so they can ultimately meet or exceed their goals and expand the product portfolio within their accounts. Lastly, you will understand how our solutions solve problems and offer luxury experience to every customer. By excelling at your job, you will be a key player in your team’

Administrative Assistant Duties and Responsibilities

The core duties and responsibilities of an Administrative Assistant revolve around supporting others. Their job duties will vary widely, not just from job to job, but from day to day at the same job. On any given day, you may perform a variety of tasks, such as:

 

Your Role

  • Answer phones and greet customers
  • Schedule appointments and maintain calendars
  • Schedule and coordinate staff and other meetings
  • Collate and distribute mail
  • Prepare communications, such as memos, emails, invoices, reports and other correspondence
  • Write and edit documents from letters to reports and instructional documents
  • Complete sales transactions and assist customers with order information, delivery, and other services
  • Have constant communication with Logistic and Accounting teams in HQ.
  • Create and maintain filing systems, both electronic and physical
  • Manage accounts and perform bookkeeping
  • Maintain operational System Up to Date.
  • Maintain a live view of the reality of sales Vs company Goals.
  • Any other task the manager will assign.

B2C Customer Service:

  • Responds to customer inquiries by telephone or email to provide non-technical problem resolution
  • Resolve customer complaints regarding sales and service (eg: order status, deliveries)
  • Resolve routine and basic problems and communicates solutions or requested information to the customer
  • Proactively develop and maintain relationships with an assigned customer base, including key accounts, ensuring their satisfaction with our products and services at all times
  • Prepare Constant reports.
  • Work on product publicity texts aligned with the Marketing guidelines of the company.
  • Work in web SEO aligned with Marketing Manager.
  • Help on Marketing programs and events of the company.

Skills

  • Advanced proficiency in various computer applications, e.g., word processing, spreadsheets, email, database management, and presentation software.
  • Must be able to prioritize multiple responsibilities and manage workloads within tight deadlines.
  • Ability to interpret, analyze and compare data.
  • Ability to make recommendations to effectively resolve problems or issues by using judgment that is consistent with standards, policies, regulations, and employment law.
  • Excellent organizational and interpersonal communication skills.
  • Ability to prepare clear, concise, thorough, meaningful, and grammatically correct written reports, letters, memoranda, presentations, and other media.
  • Positive attitude, self-motivated, and customer service-oriented.

Benefits

  • Competitive Compensation Packages
  • 401(k), time off, and benefits package includes Medical, Dental, Life, Disability, and Vision from the Nation's Top Providers.
  • Team building and company-wide events throughout the year
  • Incredible associate discounts on GROF's products
  • Encourage and provide community involvement events and activities

Chantilly - Warehouse and logistic Clerk

Warehouse and logistic Clerk

Warehouse and logistic Clerk Main Duties.

Your Role

  • Always keep the Warehouse clean and organized.
  • Obtain and process product orders, including receiving deliveries, registering them and distributing packages and letters within the company.
  • Maintain the company stockroom through organizing, cleaning and cataloging items on a regular basis .
  • Keep files of goods shipped and received by preparing regular shipping and receiving reports.
  • Handle issues arising in shipping or inventory handling.
  • Send the report of stock movement by the end of the work journey to the Logistics Manager.
  • If is necessary do dispatched to walking clients.
  • If it is necessary make deliveries.
  • Place merchandise in a warehouse or storage facility by packaging, lifting items as necessary, operating forklifts and pallet jacks for large goods.
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