At GROF USA, we are looking for such talented people who want to work in a stable work environment and surrounded by people focused on self-improvement every day.
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Senior Territory Sales Specialist
Keeping a Kohler Signature Store in Bethesda thriving requires a diverse set of leadership skills, and as a Sales Associate, you’re a master of them all. In the store’s fast-paced, dynamic retail environment, you exhibit composure as you learn from each new challenge. You inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop, and get support. Most importantly, you share both the Kohler by GROF Brand vision with employees and customers alike.
Specific responsibilities include:
Partner and aid the Store Manager in the development of monthly and annual Team Goals.
Maintain a strong knowledge of local market opportunities and de elopment of a proactive and effective customer development strategy to drive new customer acquisition.
Partner and aid the Store Manager with in-store Consumer, Trade, and Community events, along with all forms of Media and Marketing.
“Best in Class” customer service, providing a gracious and Branded experience to all customers.
The execution of client development strategies, ensuring consistent collection and updating of client information in our CRM data base Cin7.
A strong and consistent team atmosphere by assisting colleagues’ customers in their absence
The Sales Reporting Process: including daily, weekly, and monthly review of results with the Sales team and StoreManger
Provide partnership and mentoring to the sales staff on strategies to help close perspective quotes, customer follow up,
Continuous communication with Logistic and Administrative teams to assure the proper functioning of the different processes that affect sales and customer satisfaction.
Monthly meetings with the company’s directive to report and align objectives for the team and the Store.
A satisfactory score on the Continued Improvement Checklists that are conducted Quarterly in partnership with the Store Manager.
A satisfactory score on all internal audits conducted bi-annually, and complete an annual Cycle Count of all displays, andon hand inventory, by year end, in partnership with Store Manager.
Standards for all creative products in store that includes literature, signage, price tags, and general overall décor.
Customer quotes, sales orders, purchase orders, returns, open invoices, and related paperwork, with high level of urgency.
Ongoing feedback to the Store Manager on all suggested ideas for store improvement, product development, and client services, internal and external.
Operational efficiencies, assisting the Store Manager in all reporting processes, daily weekly, monthly, and annualreports.
Ensure Office support structure is maintained, including supplies and equipment are ordered in timely manner, and all equipment is repaired and fully functioning.
Build and maintain a strong network of talent within the industry and amongst like industry professionals.
Maintain a “Best in Class” Customer experience, for all internal and external customers.
Be the Kohler Signature Store “Brand Ambassador”, leading by example, and setting the stage for superior sales and service results.
Continuous knowledge improvement in the golden circle of what, how, why of each of the brands we carry.
Monthly, bi-annual, and annual performance review meetings with designated members of sales team, in order to identify and leverage strengths, and to close any identified skill gaps through appropriate coaching and/or training.
Monthly one on one meeting with Store Manager, reviewing staff performance results, developing strategies and individual development plans, to ensure performance metrics are met and or exceeded.
Communicate the client development strategy, and the related individual objectives, promotions, and event strategies, to each sales team member.
Interactive discussions and role playing with all sales team members, providing the opportunity to practice and solidify new and refreshed skills.
Participation in Monthly / Quarterly Team Meetings. Point of discussion to be designated by Store Manager.
Sales and Product Training: schedule weekly and monthly Vendor and Manufacturer trainings for all products provided at the Kohler Signature Store.
Senior Territory Sales Specialist
VIVES by GROF is a privately owned, market-leading master distributor of porcelain, ceramic tiles and mosaics. VIVES is a leading European manufacturer in the industry with more than 83 years of experience. At VIVES by GROF we have focused on top quality and consistency in both our products and our service, and as a result, we’ve emerged as one of the most renowned brands of premium tiles worldwide.
VIVES by GROF is looking for a dynamic Senior Territory Sales Specialist to call on our Dealer Accounts in United States. Ideally, The candidate should reside in DC Metro Area, VIVES by GROF has its main Distribution Center / Showroom in Chantilly, VA.
Specific responsibilities include:
The Senior Territory Sales Specialist will source new customer contacts while developing good relationships with assigned accounts. The ideal candidate will have knowledge of business to business selling and be able to demonstrate the ability to achieve sales and gross margin objective.
Achieve or exceed monthly and annual assigned sales plan
Service existing Dealers and establish new Dealers by planning and organizing daily work schedule
Develop areas within your territory by identifying new Dealer opportunities and opening Customer Loyalty Program (GSRP) Dealers to replace lost business
Visit a minimum of 16 tiles dealers, showrooms, stores, distributors per week
Find opportunities selling to projects, builders and remodelers in the DC Metro area market.
Promote Customer Loyalty Program (GSRP) to all new Dealers and/or prospects
Educate Dealers on VIVES product lines and Vives by GROF website capabilities
Provide consistent account performance reviews during each dealer visit
Leverage our business relationship to gain prominent display space to maximize VIVES by GROF product exposure
Provide Product Knowledge (PK) trainings to all dealer accounts.
Sample current VIVES products to Dealers and maintain sample inventory
Offer design ideas and suggestions
Promote Marketing Opportunities through Installation and Marketing Tools
Actively participate in liquidating slow moving inventory
Monitor competition by gathering current marketplace information on pricing, products, new products and merchandising techniques
Communicate weekly with accounting to ensure accounts are in compliance and current with their terms
Work to resolve Dealers concerns
Reporting, administrative tasks and CRM entries and maintenance
Work with the GROF Stores and Showroom’s design consultants to support customer experiences.
Perform other related duties as required
Strong customer service skills with the ability to work effectively with internal and external customers
Superior presentation/public speaking skills
Excellent prospecting, negotiating and closing skills
Ability to sell Luxury brands
Ability to build relationships
Knowledge on Interior Design Trends
Proven time management skills with evidence of personal initiative and discipline
Problem solving and troubleshooting skills
Ability to comprehend, analyze and react to sales trends and reports
Trip planning skills
Availability to travel
Responsible and exhibits good business acumen
Outstanding verbal and written communications skills
Proficient in MS Word, Outlook, Excel, Outlook, Google Drive, Enterprise Resource Management (ERP), Customer Relationship Management (CRM) and Business Intelligence Cube, Salesforce
Ability to perform calculations (Imperial and Metric) including converting common fractions and decimals and calculating gross margin percentage
Ability to work a flexible schedule including traveling within the territory. Overnight travel will be required on an occasional basis.
Good driving record.
BA/BS Degree required
5-10 years’ outside sales experience
Experience in flooring industry is a must
VIVES by GROF recognizes that talented people are attracted to companies that proved competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefit Plan that includes the following: