F.A.Q's

GROF Signature Rewards Program

 

Customer Frequently Asked Questions

1. Can I have more than one email/person associated with My Pro Account?

Yes. When accepted by GROF USA as a Pro account, you can add authorized users to your account and they will earn bonus points on their accounts for purchases as well.

2. What is the primary email address for my account?

The primary email address will be the one provided by you when registering as a GROF USA Pro Account.

3. Can I transfer my points to another GROF USA Signature Rewards member?

No. Points cannot be transferred.

4. How can I change my data on GROF USA Signature Rewards account?

Just go to www.grofusa.com, select “My Account”, log in to your account with your contact information, click on “Edit my Information”.

5. Where can I check my points?

You can check your points here “My Account” or by visiting any of our stores and asking our design consultants.

6. Will my points expire?

Yes, points will expire after 12 months with no qualifying activity.

7. Can I earn points across all GROF USA Stores?

Yes, as long as you buy under your approved GROF USA Pro account, you will earn points on purchases across all our stores.

8. How long will it take for me to see my points in my account?

After your first purchase.

9. How can I earn points?

You can earn points the following ways GSRP

10. In the case of purchases through Authorized Users, who earns points - the GROF USA Pro Trade company with the account or the Authorized User ordering the products or services on their behalf?

Both! When buying from us, the purchase points will be assigned to the purchasing company and bonus additional points will be assigned to the person in charge of purchasing the products or services, as long as they are approved by the client as Authorized Users.

11. What is the percentage of points to be earned by the company and the Authorized User?

100% of the points from the purchase will be assigned to the company. A bonus 10% of points will be assigned to the Authorized User making the purchase.

12. As an Authorized User, do I have access to Trade Special agreements, or will I redeem my points as a Homeowner?

When accessing our platform as an employee (Authorized User) of a GROF USA Pro Account, you will have access to Trade Special agreements. When redeeming your personal bonus points, you will have access to Homeowner pricing.

13. Are GROF USA Employees, Retirees, and Suppliers eligible for this program?

Yes! They will, however, redeem points as Homeowners.

14. What is the difference between Homeowners and Pro Accounts in the GROF USA Signature Rewards?

Pro accounts are those approved by GROF USA as part of the Trade (Architects, General Contractors, Designers, Remodelers, Contractors, Subcontractors, Resellers, among others).

15. What is the extra benefit of joining the GROF USA Signature Rewards with the Design Plan accounts?

There are significant savings on design plans with added benefits.

16. When can I redeem points?

When checking out your purchase, you will be able to redeem accessible points in your account. Just redeem the available points for a discount code, apply and the dollar value will be deducted from your order total.

STILL HAVE ANY QUESTIONS?

(571) 752-6176

gsrp@grofusa.com

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