GROF USA Shipping policy

Your acceptance of these shipping policy shall be conclusively presumed from your acceptance of all or any part of the goods ordered unless you object to in writing. Seller’s Terms and Conditions are incorporated for reference and can be found either by following this document or on the web at www.grofusa.com.

The shipping policy set forth below constitute the entire agreement between GROF USA Distributors, Inc (“Seller”) and Buyer, and apply to all transactions between Seller and Buyer unless otherwise specifically agreed to in writing by both parties. These Terms and Conditions supersede all prior agreements, negotiations, understandings, representations and warranties, whether written, oral or otherwise, and may not be modified except in writing signed by the parties. For greater certainty, the language of any document used by Buyer for communicating its order of goods and any Terms and Conditions that could be implied on the basis of trade custom, business efficacy or otherwise are expressly excluded.

Shipping policy

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, along with tracking information.

Out-of-stock products may run into additional delays because of the pandemic effects on our suppliers.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Local delivery

Free local delivery is available for orders over $500 within DC Metro Area (20190, 20191, 20192, 20194, 20195, 20196, 20598, 22095, 22096, 20163, 20164, 20165, 20166, 20167, 20598, 20170, 20171, 20172, 20190, 20191, 20192, 20194, 20195, 20196, 20598, 22095, 22096, 20151, 20152, 20153, 20598, 20120, 20121, 20122, 20151, 20152, 20153, 20598, 22030, 22031, 22032, 22033, 22034, 22035, 22036, 22037, 22038, 22027, 22124, 22180, 22181, 22182, 22183, 22185, 20598, 22067, 22101, 22102, 22103, 22106, 22107, 22108, 22109, 20146, 20147, 20148, 20149, 22066, 20108, 20110, 22041, 22042, 22043, 22044, 22060, 22066, 22067, 22079, 22081, 22082, 22095, 22096, 22101, 22102, 22103, 22106, 22107, 22108, 22109, 22116, 22118, 22119, 22121, 22122, 22124, 22150, 22151, 22152, 22153, 22156, 22158, 22159, 22160, 22161, 22180, 22181, 22182, 22183, 22185, 22199, 22303, 22306, 22307, 22308, 22309, 22310, 22312, 22315, 22191, 22192, 22193, 20001, 20002, 20003, 20004, 20005, 20006, 20007, 20008, 20009, 20010, 20011, 20012, 20013, 20015, 20016, 20017, 20018, 20019, 20020, 20022, 20024, 20026, 20027, 20029, 20030, 20032, 20033, 20035, 20036, 20037, 20038, 20039, 20040, 20041, 20042, 20043, 20044, 20045, 20047, 20049, 20050, 20052, 20053, 20055, 20056, 20057, 20058, 20059, 20060, 20061, 20812, 20813, 20814, 20815, 20815, 20816, 20817, 20817, 20818, 20824, 20825, 20825, 20827, 20827, 20830, 20832, 20833, 20837, 20838, 20839, 20841, 20842, 20847, 20848, 20849, 20850, 20851, 20852, 20852, 20853, 20854, 20854, 20855, 20855, 20859, 20859, 20860, 20861, 20862, 20866, 20868, 20871, 20872, 20874, 20874, 20875, 20876, 20877, 20877, 20878, 20878, 20878, 20879, 20879, 20879, 20880, 20882, 20882, 20883, 20884, 20885, 20886, 20886, 20891, 20895, 20896, 20898, 20901, 20902, 20902, 20903, 20904, 20904, 20905, 20905, 20906, 20906, 20907, 20908, 20910, 20911, 20912, 20912, 20913, 20913, 20914, 20914, 20915, 20915, 20916, 20916, 20918, 20715, 20716, 20717, 20718, 20719, 20720, 20721, 21401, 21402, 21403, 21404, 21405, 21409, 21411, 21412, 21035, 20711, 20724, 20733, 20751, 20755, 20758, 20764, 20765, 20776, 20778, 20779, 21012, 21032, 21035, 21037, 21054, 21056, 21060, 21061, 21062, 21076, 21077, 21090, 21106, 21108, 21113, 21114, 21122, 21123, 21140, 21144, 21146, 21226, 21240, 21201, 21202, 21203, 21205, 21206, 21209, 21210, 21211, 21212, 21213, 21214, 21215, 21216, 21217, 21218, 21223, 21224, 21225, 21229, 21230, 21231, 21233, 21235, 21239, 21241, 21251, 21263, 21264, 21270, 21273, 21275, 21278, 21279, 21281, 21287, 21289, 21290, 21297, 21298, 21201, 21202, 21203, 21204, 21205, 21206, 21207, 21208, 21209, 21210, 21211, 21212, 21213, 21214, 21215, 21216, 21217, 21218, 21219, 21220, 21221, 21222, 21223, 21224, 21225, 21226, 21227, 21228, 21229, 21230, 21231, 21233, 21234, 21235, 21236, 21237, 21239, 21240, 21241, 21244, 21250, 21251, 21252, 21263, 21264, 21270, 21273, 21275, 21278, 21279, 21281, 21282, 21284, 21285, 21286, 21287, 21289, 21290, 21297, 21298, 20588, 20701, 20723, 20759, 20763, 20777, 20794, 21029, 21036, 21041, 21042, 21043, 21044, 21045, 21046, 21075, 21150, 21163, 21723, 21737, 21738, 21765, 21794, 21797).

For orders under $500, we charge $25 for local delivery.

Deliveries are made from 9:00 AM to 5:00 PM from Monday to Friday. You can track your delivery with Cigo Tracking System to notify you on the day of our arrival.

In-store pickup

You can skip the shipping fees with free local pickup at our Chantilly (https://grofusa.com/pages/chantilly) or Bethesda (https://stores.kohler.com/en/locations/maryland/bethesda/kohler-signature-store-by-grof-usa) locations. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 3 business days if, your product is in stock. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 9:00 AM to 5:00 PM from Monday to Friday (Sunday on our Bethesda location). Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@grofusa.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

https://grofusa.com/pages/help

In the event that your order arrives damaged in any way, please email us as soon as possible at info@grofusa.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@grofusa.com.

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